Referral Pathways

Specific Programs

You may be eligible for referral to psychological services through specific programs. Please consult with your GP or the relevant program to determine your eligibility.

  • Medicare Better Access Initiative and

  • Department of Veteran’s Affairs (DVA)

  • Workcover (SIRA)

  • NDIS (National Disability Insurance Scheme)

  • Victim’s Services

Medicare Better Access Scheme

Medicare rebates are available for psychological treatment by registered psychologists and clinical psychologists under the Australian Government’s Better Access to Mental Health Care initiative. This scheme provides considerable assistance to people living with mental health problems, allowing them greater access to psychologists and providing more affordable healthcare.

Under the Better Access Initiative, eligible people can receive:

  • Up to 10 individual sessions in a calendar year (1st January - 31st December)

  • The initial referral is for a maximum of six sessions, and the review referral is for a further four sessions

  • Your referring doctor will assess your progress after the first six sessions to determine whether the further four sessions are needed.

Department of Veteran’s Affairs (DVA)

Another Medicare program offered for those holding a Veteran card.

To access treatment under Department of Veteran’s Affairs, a D904 Veteran’s Affairs Request referral is required from the GP.

There is no co-payment involved for those receiving treatment under the DVA referral pathway.

State Insurance Regulatory Authority (SIRA)

Worker’s Compensation and Compulsory Third-Party Insurance (CTP)

Supporting individuals with psychological injuries under workers’ compensation or CTP in NSW to recover and return to health and work through best-practice psychological treatment by our SIRA-accredited psychologists and clinicians.

There is no co-payment required from individuals receiving treatment under this referral pathway.

National Disability Insurance Scheme (NDIS)

The National Disability Insurance Scheme (NDIS) exists to provide people with disability the funds they need to access support that will improve their quality of life.

The NDIS sets price limits for services provided to NDIS participants, including psychology support. The limits specify the maximum amount that NDIS providers can charge for specific types of services, and these limits must be followed when delivering services to you if you are using a NDIS-managed or plan-managed funds.

Depending on your plan, there can be a co-payment associated with receiving treatment under this referral pathway.

There are three management pathways for NDIS. We offer the following two pathways.

1) Plan-Managed

Who pays? A Plan Manager (funded by NDIS) pays providers on the participant’s behalf.

Providers: Can include non-registered providers

Flexibility: Moderate - you can choose providers, but must follow NDIS pricing limits

Best for: Participants who want choice but not the associated admin.

2) Self-Managed

Who pays? The participant (or nominee) pays providers and claims reimbursement.

Providers: Any provider registered or not.

Flexibility: Highest - you can negotiate rates and choose anyone who meets your goals.

Best for: Participants who want full control and are confident managing finances.

Victim Services

Provides up to 22 hours of counselling for individuals who have experienced a violent crime.

To book in, we require a copy of the Victim Services Acknowledgement Letter showing the reference number, and the number of hours available for counselling.